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ATTENTION: During the COVID-19 outbreak we are available 8:00am-5:00pm EDT, Monday-Thursday until further notice.
We are still shipping Monday-Thursday at this time.
We're currently experiencing supply chain issues. We're doing our best to expedite shipping, and appreciate your patience.

In stock orders placed now will be shipped next business day.

Privacy Policy

This privacy statement covers the site,,,, and, Robert Brooke and Associates. Because this Web site wants to demonstrate its commitment to our users' privacy, it has agreed to disclose its information and privacy practices.

  1. What personally identifiable information Robert Brooke and Associates collects.
  2. How Robert Brooke and Associates uses the information.
  3. With whom Robert Brooke and Associates may share user information.
  4. What choices are available to users regarding collection, use and distribution of the information.
  5. What types of security procedures are in place to protect the loss, misuse or alteration of information under Robert Brooke and Associates control.
  6. How users can correct any inaccuracies in the information. If users have questions or concerns regarding this statement, they should submit an email to

Information Collection

Robert Brooke and Associates is the sole owner of the information collected on the Commercial Door Hardware web site. Robert Brooke and Associates collects information from our users at several different points on our Web site.

Contact Forms

We request information from the user on our contact form. A user must provide contact information (such as name and email). This information is used for response purposes.

Shopping Cart

Check-Out In order to streamline our customer's checkout process we require users to create an account for use only with the Commercial Hardware web site. This information is collected to so we know who to send the orders to.


A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on our servers hard drive for an extended period of time (two weeks). Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on our site, users will not have to log in, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will have to call, or fax in orders. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.

Third Party Cookies

Google Shopping, a Third Party Vendor, uses cookies to collect information on our website that helps them to rate our customer service experience (refunds, shipping, order fulfillment, etc.) and certify us as a trusted store. None of the personally identifiable information we collect is supplied directly to Google, however, Google does require that we send a shipment tracking code for transactions from visitors who opt to participate in the program.

We also use Google Remarketing, wherein Google may serve you an ad on their display network based on your previous visit to our website through an Adwords campaign. Currently, our lists within Google are only maintained for a maximum of 30 days. This list of visitors is not visible to Robert Brooke and Associates personnel or representatives. The only control we have over the list is to determine what page visits will add a visitor to the list, and whether to serve them a specific ad at a later date within 30 days of the last visit. Users may opt out of Google's use of cookies by visiting the Google advertising settings page.

In order to provide better customer service, we share information with Google that enables us to track visitors across multiple devices while browsing our site. This is called Session Unification. Our purpose in using Session Unification is to attain data that will enable us to ensure our website is as helpful as possible by understanding how our customers use their various devices to shop with us. All behavior data is anonymized with a unique id, which prohibits Google, ourselves, and any other parties from connecting your browsing habits to your identity. Names, payment information, email addresses, or similar identifiable data is not provided to any third party except where necessary, such as for payment via PayPal or We will not use your data in any other manner or provide it to any other party. All information you share with us is encrypted before being stored on a PCI-Compliant web server certified by Comodo HackerGuardian - except payment information, which we do not store.

If you would like to opt-out of Session Unification, please visit to download and install a browser add-on that will prevent your data from being used by Google Analytics. This add-on will block Google Analytics tracking you across all websites, not just those of Robert Brooke and Associates.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We do not use any tracking utility that uses log files to analyze user movement.

Sharing Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information

(non-personally identifiable) We may share aggregated demographic information with our partners. This is not linked to any personally identifiable information.


This Web site contains links to other sites. Please be aware that we, Robert Brooke and Associates, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.

If users have any questions about the security at our Web site, users can send an email to

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done at the or by emailing our Customer Support at cont

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Robert Brooke and Associates
1465 Axtell Dr, Ste B
Troy, MI 48084